How do I report damage or defects?
If your item arrives damaged or develops a defect, please contact our team in**@*************************co.uk as soon as possible with your order details and clear photographs so we can review the issue and advise on the next steps.
How do I know if a product is in stock or made to order?
Products in our Shop section are generally available to purchase online, subject to stock availability, while many items in our Hospitality and Project ranges are made to order and may require your specifications before availability is confirmed.
What is your return policy?
Our return policy depends on the type of item ordered, particularly where products are made to order, customised, or supplied for project use, so we recommend reviewing the full policy details before making a purchase.
What should I do if I received the wrong item or missing parts?
If your order arrives with the wrong item or any missing parts, please contact our team as soon as possible with your order details and photographs where relevant so we can review the issue and help resolve it promptly.
How do I place an order?
You can place an order by viewing the item you would like, adding it to your cart, and then proceeding through the checkout process. From there, you can enter your shipping details and choose from one of our available payment methods to complete your order. Contact our team if you need assistance with a larger or more tailored order.
Can private customers order directly?
Yes, private customers are welcome to order directly through our website. If you would like guidance before placing an order, or if you need help choosing the right product for your home or project, our team is also available to assist.
Are all products available to buy online?
Not all products are available to purchase directly online. Items in our Shop section are available to buy online, subject to stock availability. Products listed under Hospitality and Project may require a brief enquiry first, and items marked out of stock are often made to order, requiring your specifications before we can confirm availability.