THE COMPANY
The Great British Designers is a trading title of The Designers Business Partnerships Limited. The company was incorporated on 8th March 1995 as a Limited Company number 3030417.

CONTRACT LAW
This website is offered as an online designer furniture shopping experience for commercial, FF&E, freelance, residential interior designers and specialist contractors. When you purchase from this online shop a contract between ourselves and you is automatically expressed. This contract is subject to English Law and as such we both agree to submit to the non-exclusive jurisdiction of the English Courts. This does not affect your non-excludable statutory rights.
We are happy to serve designers outside the UK. However, we give no warranty, expressed or implied that the use of this website to purchase products will form in full or part a contract compliant with any law in any other part of the world.

ACCESS
Customers to the site are considered as temporary visitors and we reserve the right to refuse its use to customers under the age of eighteen without the express permission of a parent or guardian.
We do not accept liability for any direct loss, consequential damage, loss of data, loss of income or profit, loss or damage to property and/or loss of claims from third parties. We reserve the right to refuse access to the site to any customer or designer for any reason.

LIABILITY
Every endeavour is made to ensure the information on this site is accurate. However, we make no warranty or endorsement of any kind, expressed or implied. We reserve the right to modify or withdraw any product with or without notice to you. For your part, you confirm that we shall not be liable to you or any third party for any modification or withdrawal. Your continued use of this website shall be deemed as acceptance of the products and the conditions under which they are sold. Any limitation in liability in these conditions will not mean that the whole contract is unenforceable. All other parts or clauses within the conditions will apply separately. Care must be taken to protect your account details and login since you will remain liable for any transaction unless they are proven fraudulent.

PRODUCT DESCRIPTION
Specifications and descriptions of products on this website are not intended to be binding. They are only intended to give a general overview. Colour, material description and relative size may vary depending on your browser software. Should you wish products to match each other they must be ordered together. We cannot guarantee to be able to repeat a product specification at another time.
The furniture manufacturing process may involve a great deal of hand finishing which will mean that each item will be unique but often not an exact match. In this process, we use solid wood, veneers and composite board. Solid wood can be unstable and subject to movement when exposed to heat and variations in humidity. This is considered acceptable unless the function is impaired. Natural wood will be affected by sunlight and no liability can be accepted for this change.

COLLECTION
We recommend that prior appointments for collection must be confirmed with customer services. Adequate time must be given for unwrapping /inspection and re-wrapping of your purchase. Your vehicle should be checked to ensure that it has adequate space to carry your products safely. You will also require packing to make sure the items do not slide about and are damaged.

DELIVERY
We make every effort to arrange the delivery to you as quickly as possible. However, we will not be liable for any loss caused to you by late delivery. If you are concerned with regard to your delivery please contact customer services. They will be able to advise you on the current position of your order and will make arrangements to give you regular updates until it arrives. It is important that we match your expectations as closely as possible, but we cannot make any contract where ‘time is of the essence’ unless specifically stated in writing by one of the principals of the company.

Your order will be delivered by one of our own vehicles or by courier or by contracted transport. It will arrive on a standard delivery which will mean from the rear of the lorry or, where possible, to your door. It is possible to request our silver service, which we will deliver into a room of your choice, unwrapped and all packaging removed. To arrange this service you will need to arrange a quotation through customer service. You will also need to check if your personal insurance will cover the interior delivery risk or whether you wish to have insurance coverage arranged by our contractor.

It is the customer’s responsibility to ensure that there is adequate access for your order to be delivered. If products are returned to us as undeliverable for any reason we will refund the invoice price of the goods less any transit and administration costs. Goods lost or damaged in transit will have liability limited to the invoice cost of the goods.

INTERNATIONAL DELIVERY
We are able to arrange deliveries to any part of the World either in containers or as bespoke packing cases designed for forklift transfers. The costs for this service will vary depending on destination, size, weight and lead time. If something is required urgently we would recommend air freight but this is the most expensive option and there are many other options available if the time is less urgent. Our logistics department are expert and will be able to advise on the best method to suit your individual requirements. Your first port of call will be the customer service team.

RETURNS
The online company has a MINIMUM FUSS returns policy which follows the UK law for distance selling 2000 (UK Mainland only) However, you should make sure that the item you purchase suits your needs,
since to return an item, because of a change in your mind, may be expensive. Unlike small and lightweight goods, most of our products are expensive to distribute around the country.

Should your item be damaged on arrival it may be returned by following a few simple guidelines outlined below.

FOR GOODS PURCHASED ON OUR DELIVERED SERVICE
Within three days of receipt of your purchase.

Ensure that your purchase is unwrapped and checked.
Set ALL the packaging aside for seven days making sure any barcodes are visible
Check for incorrect items or damage.
Within seven days of receipt of your purchase.

Take images of the product and any damage or faults. Attach these to the e-mail.
Keep a copy of all the images and e-mail (Both hard copy and electronic).
Re-wrap the items in their original packing (Inadequate packing may be refused).
We will contact you to arrange the method of return.
Goods will be inspected in our warehouse and ‘sanctioned legitimate’
The refund will be transferred to your account within 30 days of clearance.
FOR GOODS PURCHASED ON OUR COLLECT SERVICE
You should follow the same process as above for the delivered service.

Return to the showroom fully wrapped and obtain a returns note signature.
The goods will be inspected in the warehouse and signed as ‘legitimate’.
The refund will be transferred to your account within 30 days of clearance.
It is possible for inspection of returned goods to be done with the customer. If this is required you will need to give seven days notice to customer services so that a mutually convenient appointment may be made.
The company can arrange collection of ‘collected goods’ but this will involve a charge related to the collection address. Arrangements may be made through customer services.
In the situation where you have change your mind and wish to return your purchase, there will be both a shipping and re-stocking charge commensurate with the original delivery charge on the order/invoice for both delivery and return. In most cases the re-stocking charge is 20% of the item on the order/invoice.
These cost will be confirmed by our accounts on notification of the request to return.

BESPOKE
Bespoke items, or where goods have been specifically sourced for the customer, may not be returned for credit. However, it may be possible for the customer to return them to the showroom and we will endeavour to sell them on their behalf and refund any monies, less a stock and resale charge. More information may be obtained from customer services.

DATA PROTECTION
We adhere to the requirements of the 1988 UK Data Protection Legislation.
We will use our best endeavours to keep your order and payment secure. However, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide.
Every precaution has been taken against fraud. In the unlikely event that our secure server is breached, we cannot be held liable for any consequential loss or damage that you may incur.

COMMUNITY RESPONSIBILITY
The way we donate locally, nationally and internationally is constantly reviewed – our wish is to do more.

Fixed annual amounts are given to enhance the local community and ALL staff are encouraged to work within and for charities in the local area.
Nationally we see our responsibility, both corporately and individually, to develop an ongoing legacy which improves the living conditions of the underprivileged. As a company, we focus on education mentoring, health and personal development. We support those whose childhoods have been fractured and the sustaining of a world which is at risk from human behaviour. Our national giving is quarterly and relates to all monies taken as sustained purchases from the website. Our international giving is a fixed amount given monthly and reviewed annually.

COOKIES
Cookies are designed to hold a small amount of information about the use of the website. Without cookies, we cannot operate your shopping bag or checkout. Therefore we consider them as part of our customer service. It keeps our dealings transparent and our communication up to date.
If you find this policy invasive you can easily opt out and become our guest each and every time you log on. You can also delete cookies that have already been set.

TRADE ACCOUNTS
We offer discretionary allowances on all our products to bone fide traders within the interior design and furnishing business. We are experienced in hospitality, resort and residential design. For larger commercial projects our design team are available to assist with advice, costings, samples and images for presentation boards.
If you wish to apply for a trade account please click on ‘register’ on the home page menu. It will then be a simple matter of filling in the form and e-mailing back to customer services.
Your account will need to be approved before you are able to log in as a trade user. You may then use our trade log-in to access our online trade costs. The costs exclude delivery but may have wrapping charges. Delivery may be arranged by contacting customer services for a quotation.

Designers and specialist contractors have a discretionary allowance on all our products shown on the website. Should you wish we can set up links such that your clients may access the retail prices and view the products. Any purchases they make direct will attract the trade percentage commission to your account on satisfactory completion of the sale.

HOSPITALITY ACCOUNTS

As an accepted trade designer, you will also have access to our ever-growing selection of hospitality products. If you have a project, with a lead time greater than six months, we will be able to quote for FOB costs and delivery charges to the nearest port or to the project site.