What is your returns policy?
Our returns policy depends on the type of item purchased. Standard items may be eligible for return, while bespoke, customised, made-to-order, or project items may be excluded or subject to different terms. Please review the full policy or contact us if you are unsure before placing your order.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us as soon as possible with your order number and clear photographs of the damage, along with the packaging if relevant. This helps us review the issue quickly and advise on the best resolution.
What should I do if my item is faulty or defective?
If you believe your item is faulty or defective, please get in touch with us straight away and include your order details and photos or a short description of the issue. We will review it and advise you on the next steps.
What if I receive the wrong item?
If you receive the wrong item, please contact us as soon as possible with your order number and details of what was received. We will look into the issue and arrange the appropriate solution.
What should I do if parts are missing from my order?
If parts are missing from your order, please let us know straight away with your order details and, if possible, photos of what has been delivered. We will check the order and help resolve the issue as quickly as possible.
How do I care for my furniture or product?
Care instructions can vary depending on the material and finish of the item. We recommend following any product-specific care guidance provided, and contacting us if you would like advice on the best way to maintain your purchase.
How should I clean different materials or finishes?
Different materials and finishes should be cleaned in different ways, so it is important to use the correct method for your product. If the care instructions are not listed on the product page, please contact us and we will be happy to advise.
Who do I contact if I need help with my order?
If you need help with your order, you can contact our team directly and we will be happy to assist with returns, damage, missing parts, care advice, or any other order-related questions. in**@*************************co.uk